We are now looking for a forward-leaning and ambitious Customer Success manager who wants to be at the forefront and be part of driving Björn Axén's business and customer relations to joint success.

We are looking for you with experience from retail sales, we assume a good ability to understand sales and how to create value for the customer. This offers the opportunity to manage both Björn Axén's customers and be part of a team where expansion and international distributors are the focus. You are expected to have analytical skills and be able to balance between both operational and strategic work. You are driven by taking great personal responsibility with a focus on delivery. You make things happen together with our team and our customers!

About the role

As a Customer Success Manager, you are responsible for creating and building relationships in a structured way in both the short and long term, with the organization in focus. Initiate, drive and follow up sales at Björn Axén's dealers, distributors and new potential channels.

You are part of a team with common expansive goals and clear processes, a team driven by success. You report to and work closely with the Retail Director. Location for the role is central Stockholm.

The main areas of responsibility are:

• Customer accountability for selected retailers - drive/develop collaborations and strengthen Björn Axén's position on the market

• Identify and process new channels/customers

• Responsible for sales driving activities for selected retailers

• With an active assortment and space management work, increase customers' turnover and profitability

• Analysis of sales data, KPI's, prepare sales plans and monthly forecasts

• Ensure inventory levels and campaign volume with customer/distributor

The ideal candidate:
This person is driven by challenges, pace, showing results and achieving success – takes great responsibility for their work. They are able to navigate and adapt in different environments, international and local. At Björn Axén, one belongs to a smaller organization with strong growth and high ambition. This individual is proactive, unprestigious and identifies and acts where they see opportunities.

• Experience in sales with own sales/responsibility

• Ability to analyze sales and initiate sales promotion measures

• Relevant training in sales/marketing

• Fluent in both written and spoken English

• Experience in international sales is advantageous

• Experience of an expansive company / growth company is meritorious